Policies

We always want our customers to be up to date and have access to our policies at any time. We've detailed our age, privacy, and refund & cancellation policies. Please contact us if you have any questions or concerns regarding this information

Age Policy
We encourage learning for all ages, and for families to create together! However, due to the industrial nature of our space, we cannot allow for younger individuals to be unsupervised in the lab.

Adults have access to all equipment and spaces.

Minors 16 years of age or older may work in the lab accompanied by a parent or guardian. 

Minors 12 years of age or older may work in the conference room for workshops and special events pending approval by the course instructor, and must also be accompanied by a parent or guardian.

Your Privacy at OSML

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

- To  personalize your experience (your information helps us to better respond to your individual needs)

- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

- To process transactions

        - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without             your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send periodic emails

        - The email address you provide for order processing will only be used to send you information and updates

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and editing their profile.

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our website privacy policy, as listed on this page

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on January 30, 2020

Refund and Cancellation Policy

PAYMENT We accept Visa, MasterCard, American Express, Discover, checks and cash. Payments being made by check or cash must be made in person at Open Source Maker Labs.


MEMBERSHIP CANCELLATIONS and REFUNDS

Refund Policy All membership purchases are final.

Recurring Membership Cancellation Policy Recurring memberships may be canceled at any time if there are no outstanding contracts or commitments. Customers with outstanding contracts or commitments must fulfil the terms of their contract or commitment before canceling their recurring membership. Recurring memberships must be canceled no less than 5 business days before the next billing due date or one additional membership term may be charged.


CLASS CANCELLATIONS and REFUNDS

Refund Policy Class refunds or a class credit can be provided if you cancel at least 24 hours in advance of the class. There is no refund or class credit available if you do not call prior to 24 hours before the start of the class. Students must request a refund in person or by phone from the store where the original class registration fees were paid. If registration is made online, the student must request a refund from Open Source Maker Labs.

Missed Classes Policy There are no refunds, transfers, make-ups or deferments for missed classes. Please call Open Source Maker Labs if you believe you are going to be late or miss the class prior to the class.

Cancellation Policy Open Source Maker Labs reserves the right to cancel any class for any reason. Students enrolled in a class which is canceled will be notified by phone or email if a valid phone or email address has been provided. Students enrolled in a canceled class will be offered a class credit or refund for the class.

 

If you have questions, or would like to transfer or cancel a class or membership, please contact Open Source Maker Labs at (760) 998-1522, or info@opensourcemakerlabs.com.